In Working with Emotional Intelligence , Dr. Sounds very powerful, doesn't it? Everyone knows that high IQ is no guarantee of success, happiness, or virtue, but until Emotional Intelligence , we could only guess why. To do that you will have to commit to reinventing the way you think and behave. Chances are it's emotional intelligence EQ - the ability to perceive, understand, and manage emotions in ourselves and others. Legions of self-help authors rightly urge personal development as the key to happiness, but they typically fail to focus on its most important objective: hardiness. A brilliant customer service advisor? Emotional intelligence directly impacts the way we formulate personal decisions, the way we mange behavior, and our ability to maneuver through social complexities.
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